Privacy Policy

This Privacy Policy explains how Olymp Casino collects, processes, stores, and protects personal data provided by players in Bangladesh. When you visit our website, register an account, or interact with our gaming services, we handle your information in accordance with international data protection principles and applicable regulatory standards.

Protecting your personal data and ensuring transparent processing practices are core commitments of our operations. This document outlines the categories of data we gather, the legal grounds for our activities, data retention rules, cookie management, and your individual data subject rights.

Scope and Data Controller Overview

This policy applies to all visitors, registered account holders, and mobile users accessing the Olymp Casino platform from Bangladesh. For the purposes of data protection regulations, Olymp Casino operates as the primary data controller responsible for determining why and how your personal data is processed.

Whenever you navigate the official Olymp Casino main platform, utilize desktop or mobile interfaces, or contact customer support, our data management policies govern those interactions. If you have questions regarding our operational procedures or corporate details, you can consult the About Olymp Casino Bangladesh page or reach out directly to our dedicated Data Protection Officer.

Categories of Personal Data We Collect

To deliver betting and gaming services securely, we collect specific categories of information across different stages of your account lifecycle.

Identification and Profile Data

Full legal name, date of birth, gender, and residential address in Bangladesh.
Government-issued identification details (such as National ID card, passport, or driving licence) collected during identity verification routines.
Contact details, including your email address and active Bangladeshi mobile phone number.

Transactional and Financial Data

Records of monetary deposits and withdrawals processed through local payment methods, mobile financial services, bank transfers, or digital wallets.
Account transaction logs, payment identifiers, timestamps, and balance adjustments (note that sensitive card verification codes are never stored on our servers).

Technical and Log Data

Internet Protocol (IP) addresses, browser type, operating system version, device identifiers, and network connection parameters.
Session logs, login timestamps, duration of activity, visited pages, and error logs recorded during site visits.

Gaming and Behavioral Data

Betting records, game session logs, deposit frequency, and player preferences.
Communications submitted to customer service via live chat, support tickets, or email correspondence.

Information collected during identity verification is processed as part of the KYC procedure described in the Olymp Casino KYC verification guide.

Legal Bases and Purposes for Processing Data

We only process personal data when an established legal ground exists. Each processing activity corresponds directly to specific operational or regulatory requirements:

Performance of Contract: Creating your gaming profile, maintaining user accounts, calculating bet outcomes, crediting winnings, and processing withdrawals require data processing to fulfill our terms of service.
Legal and Regulatory Compliance: We process identity and transaction data to satisfy anti-money laundering (AML) mandates, counter-terrorist financing rules, fraud prevention protocols, and responsible gaming obligations.
Legitimate Interests: We analyze technical logs and behavioral patterns to safeguard network infrastructure, prevent multi-accounting, improve technical performance, and maintain platform stability.
User Consent: Where required by law, we rely on your explicit consent for specific marketing communications, tracking cookies, and voluntary surveys. You can withdraw your consent at any time through account settings.

Cookies and Tracking Technologies

Olymp Casino uses first-party and third-party cookies, web beacons, and local storage mechanisms to recognize returning visitors, maintain secure login sessions, and evaluate site navigation.

Cookie Category	Purpose	Provider	Retention Period	Opt-Out Method
Strictly Necessary	Maintains user login sessions, security tokens, and cashier functionality	Olymp Casino	Session / up to 30 days	Essential; cannot be disabled via settings
Performance & Analytics	Analyzes site traffic, load speeds, and error diagnostics	Internal Analytics / Partner Tools	90 days to 1 year	Browser settings or cookie preferences tool
Functionality	Remembers language preferences, UI settings, and layout choices	Olymp Casino	6 months to 1 year	Account settings or browser cache clearing
Marketing & Measurement	Tracks campaign effectiveness and manages promotional banners	Approved Marketing Partners	Up to 180 days	Cookie banner consent manager

You can manage your cookie preferences through our consent banner on your first visit or by adjusting the privacy settings within your web browser. Disabling strictly necessary cookies may restrict access to secure account areas and transactional tools.

Profiling, Risk Assessment, and Automated Processing

Olymp Casino employs automated systems and analytical profiling to protect users and preserve platform integrity. These automated tools assist in specific operational areas:

Fraud Detection and Security: Automated algorithms flag abnormal betting patterns, duplicate accounts, unauthorized access attempts, and mismatched payment credentials.
Responsible Gaming Monitoring: Automated markers track rapid increases in deposit frequency, extended continuous play sessions, or loss-chasing behavior to help provide timely safer-gambling interventions.
Promotional Personalization: User activity data helps segment audiences so that promotional materials match user gaming preferences.

Automated decisions that produce substantial legal or operational effects—such as account suspension for suspected fraud—are subject to human review. Players have the right to request a manual review of any automated account decision by contacting our compliance department.

Third-Party Transfers and International Data Sharing

To deliver uninterrupted gaming services, Olymp Casino shares necessary data categories with vetted third-party service providers. All external processors operate under formal data processing agreements containing strict confidentiality and data protection clauses.

We may share information with:

Payment service providers and local payment aggregators in Bangladesh to execute deposits and withdrawals.
Identity verification agencies and compliance screening databases to validate player identity and check regulatory watchlists.
Cloud hosting providers and technical infrastructure vendors that maintain secure database servers.
Regulatory authorities, law enforcement agencies, or legal advisors when mandated by applicable statutory obligations.

When data is transferred to processing servers located outside Bangladesh, we ensure equivalent security safeguards are applied, including standard contractual clauses and robust technical controls.

Data Retention Periods and Account Closure

We retain personal data only for as long as necessary to satisfy operational purposes, legal obligations, and dispute resolution requirements.

KYC and Identity Records: Retained for a minimum of 5 years following account closure in compliance with anti-money laundering regulations.
Financial Transaction History: Kept for 5 to 7 years to satisfy financial reporting, accounting, and tax audit rules.
Customer Support Communications: Maintained for 2 years from the date of the last inquiry to handle follow-up requests and service quality reviews.
Technical Logs and Analytics: Retained for 90 to 365 days before automatic aggregation or deletion.
Marketing Data: Deleted immediately upon user unsubscribe request or account closure.

Upon permanent account closure and after the expiration of mandatory retention periods, your personal records are securely purged or permanently anonymized.

Your Data Subject Rights and How to Exercise Them

As a data subject, you hold specific rights regarding the personal data we process:

Right of Access: You can request a comprehensive copy of all personal data held about you.
Right to Rectification: You can update or correct incomplete, inaccurate, or outdated information in your profile.
Right to Erasure: You may request the deletion of your data, provided no statutory retention obligation (such as AML compliance) overrides your request.
Right to Restrict Processing: You can ask to suspend the active processing of your data under specific conditions, such as during an active accuracy dispute.
Right to Object: You can object to processing based on legitimate interests or direct marketing at any time.
Right to Data Portability: You can request your personal information in a structured, commonly used, and machine-readable format.

Step-by-Step Request Process

Prepare a formal request stating the specific right you wish to exercise.
Submit your request from your registered email address to [email protected].
Attach clear proof of identity to ensure requests originate from the verified account holder.
Our data protection team will review your submission and provide a formal response within 30 calendar days. If a request is exceptionally complex, we will inform you of an extension within the initial month.

Underage Protection and Security Safeguards

Olymp Casino maintains a strict 18+ age policy. We do not knowingly collect personal data from individuals under the age of 18. During account registration, mandatory age checks are performed. If we determine that an account has been created by a minor, all associated data is promptly removed, and the account is permanently terminated.

We employ technical and organizational measures to safeguard user information against unauthorized access, loss, or alteration. These measures include TLS encryption protocols for data in transit, secure database firewalls, strict role-based employee access permissions, and periodic vulnerability assessments.

Policy Updates and Contact Information

We may periodically revise this Privacy Policy to reflect operational adjustments, software upgrades, or evolving regulatory frameworks. Any substantive revisions will be announced via website notifications or direct email alerts prior to taking effect. The date at the bottom of this page indicates the latest revision.

For questions, data subject access requests, or privacy concerns, please contact our compliance division:

Data Protection Officer Email: [email protected]
Customer Support Email: [email protected]
Service Availability: 24/7 technical and compliance support